Projects

Capital Partner Platform

Designing a Seamless Platform for Lender Efficiency

Klub needed a platform for it’s lenders.I designed an MVP simplifying the entire lending process from start to finish.

Timeline

Nov 23-Jan 24

Skills

Design Thinking, Interaction design

Featured In

inc 42

Capital Partner Platform

Designing a Seamless Platform for Lender Efficiency

Klub needed a platform for it’s lenders.I designed an MVP simplifying the entire lending process from start to finish.

Timeline

Nov 23-Jan 24

Skills

Design Thinking, Interaction design

Featured In

inc 42

Capital Partner Platform

Designing a Seamless Platform for Lender Efficiency

Klub needed a platform for it’s lenders.I designed an MVP simplifying the entire lending process from start to finish.

Timeline

Nov 23-Jan 24

Skills

Design Thinking, Interaction design

Featured In

inc 42

Impact

17%

Increase in Monthly Transaction

17%

Increase in Monthly Transaction

17%

Increase in Monthly Transaction

4+

New Partners Onboarded

4+

New Partners Onboarded

4+

New Partners Onboarded

30%

Reduced Turnaround Time

30%

Reduced Turnaround Time

30%

Reduced Turnaround Time

70%

Reduced Manual Error

70%

Reduced Manual Error

70%

Reduced Manual Error

About Klub

Klub Capital India is a revenue based financing platform, that helps digital businesses and SMEs grow by offering flexible funding.

Klub partners with NBFCs, HNIs & financial institutions to provide capital.

Whether a business is in its early, growth, or late stages, Klub offers tailored funding solutions for recurring expenses like marketing, inventory, and capex, helping businesses thrive at every stage.



650+ brands have raised funding with Klub.

Setting the direction

Create an intuitive & secure platform for lenders to make quicker, smarter decisions, simplifying the entire lending process from start to finish.

Create an intuitive & secure platform for lenders to make quicker, smarter decisions, simplifying the entire lending process from start to finish.

Create an intuitive & secure platform for lenders to make quicker, smarter decisions, simplifying the entire lending process from start to finish.

Due to time constraints, our product team decided to take a Minimum Viable Product approach for faster delivery and iteration. The MVP or Capital Partner Platform (CPP) was focused on providing lenders with all the brand data and simplified workflow process.

1

Simplify Lender Onboarding

1

Simplify Lender Onboarding

1

Simplify Lender Onboarding

2

Enable Real Time Communication

2

Enable Real Time Communication

2

Enable Real Time Communication

3

Centralize Loan Management

3

Centralize Loan Management

3

Centralize Loan Management

4

Support Revenue Diversification

4

Support Revenue Diversification

4

Support Revenue Diversification

Simplifying the Complex

Since our business development team and lenders had similar data needs, I used the business team's feedback for each iteration. 

From their conversations with lenders, I identified key frustrations and urgent needs. Based on this, I hypothesized the workflow and created user personas.

1

Admin/Manager

  1. Admin access to the CPP account.

  2. Tasks<< Monitoring the progress and metrics via dashboard, signing agreements.

  3. Needs high-level information like total disbursements, total applications, portfolio performance.

1

Admin/Manager

  1. Admin access to the CPP account.

  2. Tasks<< Monitoring the progress and metrics via dashboard, signing agreements.

  3. Needs high-level information like total disbursements, total applications, portfolio performance.

1

Admin/Manager

  1. Admin access to the CPP account.

  2. Tasks<< Monitoring the progress and metrics via dashboard, signing agreements.

  3. Needs high-level information like total disbursements, total applications, portfolio performance.

2

Credit Operator

  1. Limited access to application data and tasks.

  2. Tasks<< Underwriting, credit decision on applications ( reject, approve with offer details.)

  3. Needs dense information like application data GST Return, banking details, KYC details etc.

2

Credit Operator

  1. Limited access to application data and tasks.

  2. Tasks<< Underwriting, credit decision on applications ( reject, approve with offer details.)

  3. Needs dense information like application data GST Return, banking details, KYC details etc.

2

Credit Operator

  1. Limited access to application data and tasks.

  2. Tasks<< Underwriting, credit decision on applications ( reject, approve with offer details.)

  3. Needs dense information like application data GST Return, banking details, KYC details etc.

3

Disbursement Operator

  1. Limited access to the CPP account.

  2. Tasks<<Disbursements, verifying KYC & loan agreements, sharing disbursement details with Klub.

  3. Needs dense information like KYC, agreements, banking and repayment details.

3

Disbursement Operator

  1. Limited access to the CPP account.

  2. Tasks<<Disbursements, verifying KYC & loan agreements, sharing disbursement details with Klub.

  3. Needs dense information like KYC, agreements, banking and repayment details.

3

Disbursement Operator

  1. Limited access to the CPP account.

  2. Tasks<<Disbursements, verifying KYC & loan agreements, sharing disbursement details with Klub.

  3. Needs dense information like KYC, agreements, banking and repayment details.

Workflow

I took inputs from the business team on how they prioritized their work. Based on their insights, I mapped out a workflow for lenders.

Streamlined Data Management

After narrowing down the user stories and insights, I focused on designing a comprehensive dashboard for capital partners. A dashboard with clear data insights can help the partner in analyzing brands, automate reporting tasks and efficient decision making.

When working with massive data points, it’s crucial to help users navigate & parse through all information. I integrated MOSCO analysis for information hierarchy based on what user would prioritise first.

1

Admin/Manager

“I should be able to access high level information, dashboard

 & monitor progress.”

1

Admin/Manager

“I should be able to access high level information, dashboard

 & monitor progress.”

1

Admin/Manager

“I should be able to access high level information, dashboard

 & monitor progress.”

M

Must have: Crucial Data
  1. Requested Amount

  2. Approved Amount

  3. Disbursements

  4. Recollection

S

Should Have: Detailed Data
  1. Product Comparison

  2. Highest ROI

  3. Upcoming Repayments

C

Could Have: Nice to Know
  1. Product Comparison

  2. Highest ROI

M

Must have: Crucial Data
  1. Requested Amount

  2. Approved Amount

  3. Disbursements

  4. Recollection

S

Should Have: Detailed Data
  1. Product Comparison

  2. Highest ROI

  3. Upcoming Repayments

C

Could Have: Nice to Know
  1. Product Comparison

  2. Highest ROI

M

Must have: Crucial Data
  1. Requested Amount

  2. Approved Amount

  3. Disbursements

  4. Recollection

S

Should Have: Detailed Data
  1. Product Comparison

  2. Highest ROI

  3. Upcoming Repayments

C

Could Have: Nice to Know
  1. Product Comparison

  2. Highest ROI

Optimized Task Management

Once the workflow was finalized, I started designing the task screens for all users. Users can view applications, tasks and portfolio.

2

Credit Operator

“I should be able to take credit decision & need info like application data, GST Return, banking details, KYC details etc.”

2

Credit Operator

“I should be able to take credit decision & need info like application data, GST Return, banking details, KYC details etc.”

2

Credit Operator

“I should be able to take credit decision & need info like application data, GST Return, banking details, KYC details etc.”

3

Disbursement Operator

“I should be able to verify KYC & loan agreements, share disbursement details. & access information like KYC, agreements, banking and repayment details.”

3

Disbursement Operator

“I should be able to verify KYC & loan agreements, share disbursement details. & access information like KYC, agreements, banking and repayment details.”

3

Disbursement Operator

“I should be able to verify KYC & loan agreements, share disbursement details. & access information like KYC, agreements, banking and repayment details.”

To conclude

Capital Partners’ Platform has become one of the flagship products for Klub and new partners from India and UAE are onboarding rapidly. We were able to deliver a successful product within a short span of time!

Skill Stack

Product Design

Prototyping

User Research

Design Thinking

Information Architecture

Interaction
Design

Medium

Improving user onboarding
for a fin-tech app

Skill Stack

Product Design

Prototyping

User Research

Design Thinking

Information Architecture

Interaction
Design

Medium

Improving user onboarding
for a fin-tech app

Skill Stack

Product Design

Prototyping

User Research

Design Thinking

Information Architecture

Interaction Design

Medium

Improving user onboarding
for a fin-tech app